Strata Automation Hub· OS

24/7 Digital Workforce

Capture, Qualify, Deliver

Strata://Hub-OS·Gauteng, ZA

Operator Access

Live check

Status

Checking every channel…

  • Portal & ledger—
  • Web chat—
  • WhatsApp—
  • Voice line—
  • Email & SMS alerts—
  • Calendar sync—

All green but something still wrong at your end? Open Quick Fixes. A channel red for more than a few minutes is already on our screens.

Fix it yourself

Quick Fixes

The five we are emailed about most. Each takes under a minute.

  • Lead not in my inboxCheck the Lead Ledger first. If it is there, the lead was captured and only the mail failed. Fix the address in Settings, Notifications.
  • Booking never reached my diaryGoogle revoked the permission. Reconnect the calendar in Settings, Bookings. Nothing is lost, it syncs again.
  • The agent answered wronglyIt only says what it was told. Correct the entry in Settings, Agent. The change applies on the very next conversation.
  • Nobody can reach my numberCheck Status first. If the voice line is green, the number is forwarding somewhere else, which is with your carrier.
  • I cannot sign inUse “Forgot?” on the sign-in page. The reset lands in your inbox; we cannot read or resend your password.

None of these? Open Get Help. A person reads every one.

A person, not a bot

Get Help

support@strataautomation.tech
  • Something is downSubject line: URGENT plus your company name. A dead channel is triaged ahead of everything else.
  • Everything elseJust write. Response times and support hours are the ones in your onboarding schedule.
  • You think an account is compromisedSay so in the first line. We would rather suspend a deployment for an hour than leave a door open.

Put these four things in it

Company nameWhich channelRoughly whenExpected vs got

Never send us a password. We do not need one, and we cannot read yours.

Portal map

Find It

What you came for, and where it is once you are signed in.

  • A specific call or chatConversations, searched by name or number
  • Who to ring nextLead Ledger, sorted by who has waited longest
  • What it booked for meSettings › Bookings
  • What the agent knowsSettings › Agent
  • Where customers reach itSettings › Channels
  • Who gets alertedSettings › Notifications
  • Who can sign inSettings › Team
  • What I pay, and receiptsSettings › Billing
  • Is it earning its keepOverview, then Analytics
  • The quarter, written up90-Day QBR

Tabs follow your plan, so a section you were never sold does not appear.

Your deployment

Your Agent

One brain, on every channel your plan includes. It answers, qualifies, books and hands you the lead while the customer is still there.

  • Web chatOn your site. Answers and books without the visitor leaving the page.
  • WhatsAppYour business number, the same knowledge, the same capture.
  • Voice lineA real number that answers. Every call logged and transcribed.

Four things it will never do

  • Invent an answer. It speaks only from your knowledge base
  • Double-book you. Free slots are read live before one is offered
  • Guess when it is out of its depth. It escalates and flags the transcript
  • Sit on a lead. Portal, email and SMS all fire on capture, never overnight

Shipped, not planned

What’s New

The last three releases. Everything here is live today.

  • Aug 2026 A front door that answers questions Live channel status, self-serve fixes and a portal map, none of which need you to sign in. The legal documents moved to pages you can link to.
  • 31 Jul 2026 Follow-ups, reviews and CRM push Appointment reminders with quiet hours and “Reply STOP”. Quarterly reviews tracked rather than remembered. A signed webhook on every captured lead.
  • 30 Jul 2026 A slow upstream can no longer hang a conversation Timeouts and circuit breakers on calendar, sign-in and SMS. These are the same breakers the Status panel now reads.

Your account

Security

What we do

  • Your password is never stored, only a one-way hash of it
  • Your data is fenced off twice: in the app, and again in the database
  • The internet-facing half holds no database credentials at all
  • Calendar and third-party keys are encrypted at rest
  • Call recordings are kept as our own encrypted copy, never as a shareable link

What only you can do

  • One login per person. A shared one has no audit trail
  • Use a password you use nowhere else
  • Tell us the day somebody with access leaves
  • Check the address bar; your portal is only ever on this domain

We will never ask for your password. Not by email, not on a call. Anything that looks off, tell us at support@strataautomation.tech.

POPIA · South Africa

The six answers people ask for. The full documents are one click away.

  • Who owns the leadsYou do, along with the knowledge base and branding. Export any time.
  • How long you keep themKept for as long as your account is open, and deleted sooner if you ask. Call recordings and kept WhatsApp photos are kept until deleted on request.
  • Who else sees the dataA fixed list of operators, each given only what its job needs. Never sold.
  • Card detailsHandled by the payment processor. They never reach Strata’s systems.
  • CancellingOn the notice period in your service agreement, with your data exportable throughout.
  • If we get it wrongLiability is capped at the fees you paid in the last twelve months.

Privacy Policy Terms & Conditions

This summary is not the agreement. Where they differ, the documents and your signed schedule win. Information Officer: Mohammed Luay Saib.